Client: A leading global Information services company
Challenge: The client was struggling with inefficiencies in their legacy order to cash and financial systems, which led to delayed order processing, high error rates, issues with financial postings and customer dissatisfaction.
Solution: IT Experts Inc facilitated the client’s transition from their outdated legacy system to a robust SAP environment. We provided comprehensive consulting services to review the current processes, recommend future processes, and supervised the implementation working with an implementation partner to ensure the desired results were achieved.
Implementation Steps:
- Process Review: Conducted a thorough analysis of the existing order to cash and record to report processes in the legacy system.
- Future Process Design: Developed optimized future-state processes using SAP’s best practices and functionalities.
- SAP Modules Implementation:
- SAP SD (Sales and Distribution): Implemented for efficient order processing and billing.
- SAP MM (Materials Management): Implemented for better inventory and procurement management.
- SAP FI/CO (Financial Accounting and Controlling): Implemented for streamlined financial operations and cost control.
- Implementation Supervision: Oversaw the migration from the legacy system to SAP, ensuring that the transition was smooth and the new processes were correctly implemented..
Results:
- 50% Reduction in Order Processing Time: Orders were processed more efficiently using SAP SD, leading to faster delivery times.
- 30% Decrease in Error Rates: The implementation of SAP MM and FI/CO improved accuracy in order handling, billing and financial postings.
- Enhanced Customer Satisfaction: Faster processing and fewer errors led to higher customer satisfaction and retention rates.
- Improved Operational Efficiency: The transition to SAP led to a more streamlined and integrated order to cash process.
By transitioning from their legacy system to SAP, the client was able to significantly enhance their order to cash process, leading to substantial improvements in efficiency, accuracy, and customer satisfaction